Celestial Medallion Necklace

How does curbside pick up work?

Please place orders through our online portal.  At checkout, you'll have an option to select your shipping preference, which includes options to pickup in store. We will gather items and prepare them for pickup. Orders for pickup requests will usually be ready within 24-48 hours, but may take up to 3 business days from the time the order is placed (if placed on a Friday or Saturday). If you need your order ready before then you could email us at kristen@emeraldforestgifts.com and we will get to you ASAP to see if there’s a way to accommodate!

How quickly are online orders processed?

When orders are placed online, we need to facilitate gathering all the items.  We assemble the orders Monday through Friday and ship them out within 24-36 hours.  There are instances where there are delays due to being sold out of an item, in which case we would contact you ASAP.  We do our very best to accommodate all of these requests. 

We have been mainly a brick and mortar operation, so while our online orders have increased, delays also sometimes occur due to unforeseen circumstances or issues with the postal services.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for store credit or exchange.

For fine jewelry, we have a 7-day return policy, which means you have 7 days after receiving your fine jewelry to request a return for store credit or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kristen@emeraldforestgifts.com. 

Refunds

We only offer store credit or exchanges. Thank you!

You can review our full Shipping & Refund/Return Policy pages for additional details.